Thank you for shopping at WORDLINK TRANSLATOR BLUE LLC. We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.
1. Return Eligibility
To be eligible for a return:
Your item must be unused, in its original condition, and in the original packaging.
Returns must be requested within 30 days of delivery.
Proof of purchase (order number or receipt) is required.
Unfortunately, we cannot accept returns on:
Used or damaged items not due to our error
Custom or personalized products
Final sale or clearance items
2. How to Initiate a Return
To start a return, please contact us at:
📧 Email: [email protected]
Include your order number, reason for return, and any relevant photos (if applicable).
Once approved, we will provide you with a return address and instructions.
Note: Returns sent without approval will not be accepted.
3. Return Shipping
Customers are responsible for return shipping costs, unless the return is due to our error (e.g., defective or incorrect item).
We recommend using a trackable shipping method. We are not responsible for lost return packages.
4. Refunds
Once your return is received and inspected, we will notify you by email. If approved:
A refund will be issued to your original payment method within 5–10 business days.
Original shipping fees are non-refundable (unless the item was incorrect or defective).
5. Exchanges
We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.
6. Damaged or Defective Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will replace the item or issue a full refund, including shipping fees.
7. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
Check your bank account or credit card statement
Contact your bank or payment provider
If the issue persists, contact us at [email protected]