1. What types of luggage do you offer?
We offer a variety of luggage including carry-on suitcases, checked luggage, hard-shell and soft-shell cases, and travel accessories. All products are crafted for durability, style, and travel convenience.
2. Are your suitcases TSA-approved?
Yes, many of our models come with TSA-approved locks for secure and hassle-free travel through airport security.
3. How long will it take to receive my order?
Processing Time: 1–3 business days
Standard U.S. Shipping: 5–8 business days
Expedited U.S. Shipping: 2–3 business days
International Shipping: 7–21 business days depending on destination
You’ll receive tracking information once your order has shipped.
4. Do you ship internationally?
Yes! We ship to selected countries worldwide. Shipping rates and delivery time vary by destination. International customers are responsible for customs duties or taxes.
5. How can I track my order?
Once your order ships, you will receive an email with your tracking number and a link to follow your shipment’s progress.
6. What is your return policy?
We accept returns within 30 days of delivery, provided the item is unused and in original packaging. Please visit our Return & Exchange Policy for full details.
7. Can I cancel or change my order after placing it?
Orders can be changed or canceled within 12 hours of placing them. Please contact us as soon as possible at [email protected] with your order number.
8. What if my luggage arrives damaged or defective?
If you receive a damaged or defective item, please contact us within 7 days of delivery. Send a photo and your order number to [email protected] and we will arrange a replacement or full refund.
9. Do you offer warranties on your luggage?
Yes, most of our luggage items include a limited warranty against manufacturing defects. Warranty details are included with your product or can be requested via email.